Dear customers,

in case of a complaint, please fill the form:

Reklamacni-formular.pdf

First send the completed form to the e-mail praha@svoboda-cr.cz so that we know about your complaint. It is also necessary to send the goods to the address SVOBODA & SVOBODA s.r.o., warehouse Turnov, Nerudova 1448, 511 01 Turnov.

Do not send the goods cash on delivery, as they will not be accepted and you would pay unnecessarily postage once again. Be sure to include the completed complaint form in the package, which you have already sent to the above e-mail and a copy of the invoice.